Refund and cancellation policy

This page summarises AdvanceMed's refund and cancellation policy for everyday use. It is not the legal document. The full Terms and Conditions take precedence in any dispute: advancemed.com.au/terms.

Sessions (Strategy Calls, Clarity Calls, coaching)

You must give at least 24 hours' notice to cancel or reschedule a booked session. If you don't, you are not entitled to a refund or a free reschedule and you'll need to pay for another session.

Reschedule via the booking platform link in your confirmation email — see How to reschedule or rebook a session.

Online courses and Clarity Calls — 14-day refund

If you'd like a refund for an online course or a Clarity Call you have purchased, you must notify AdvanceMed within 14 days of purchase. After 14 days, or if the purchase is part of a package, the 14-day refund doesn't apply.

Subscriptions

Subscriptions auto-renew. To stop the next renewal, cancel before the renewal date using the customer dashboard:

1. Log in at coaching.advancemed.com.au.
2. Go to your dashboard.
3. Click the plan you want to cancel and follow the prompts.

See How to cancel or change your subscription for the full walk-through.

Events

For in-person or online events, you must give at least 30 days' written notice to be eligible for a refund. AdvanceMed may offer a recorded replay (which may carry an additional fee).

Administration fee

Where a refund is provided at AdvanceMed's discretion, a 10% administration fee may be deducted to cover operational costs.

Change-of-mind refunds

AdvanceMed generally does not offer change-of-mind refunds outside the windows above. Discretionary refunds or service credits may be offered case by case.

Payments

All prices are in Australian Dollars. Payments are processed by third-party providers (Stripe and PayPal). Pricing errors are corrected by either offering you the correct price or cancelling and refunding the order.

Need to talk about a refund?

Email support@advancemed.com.au. Include your order ID, the date of purchase, and what you'd like to happen.