Contact and support

Email

support@advancemed.com.au is the main support channel.

When you write in, include:

• Your registered email (so we can find your account)
• Your order ID if relevant (from your purchase email)
• A clear description of what you need

We aim to respond within one business day during AU business hours.

Live chat

The chat widget on advancemed.com.au is the fastest way to get a quick question answered during business hours.

Bookings

For booking, rescheduling, or cancelling a session:

• Use the link in your confirmation email, or
• Visit your customer dashboard at coaching.advancemed.com.au → My Bookings

See How to reschedule or rebook a session.

Business hours

• Australian Eastern time (Sydney / Newcastle), business days only
• Out-of-hours messages are picked up the next business day
• AdvanceMed observes NSW public holidays

Mailing address

Great Mynds Pty Ltd t/a AdvanceMed Newcastle, NSW, Australia

For ABN, postal address details, or accounts queries, contact support directly.

What we can't do over email

• Migration / visa advice — only Registered Migration Agents and Migration Lawyers can give individual migration advice. See Visa types relevant to doctors.
• Specific financial or legal advice — we provide general information only.
• Specific clinical or medical advice — AdvanceMed is a career service, not a clinical provider.